How Long Will It Take For My Order To Be Delivered?
We aim to deliver your cute goodies as quickly as possible, while staying true to our promise of small-batch, responsibly made products.
🗂️ Processing Times:
In-stock (US warehouse) styles: Ship within 2–4 business days and arrive fast.
Made-to-order & direct-from-workshop items: Please allow an additional 1–5 business days for processing, plus the delivery time below.
📦 Delivery Estimates:
Region | Estimated Delivery Time |
---|---|
United States | 7 – 15 days |
Europe / Oceania / Southeast Asia | 9 – 18 days |
Canada | 14 – 20 days |
All other countries | 14 – 20 days |
✨ Tracking numbers are sent by email once your order has been packed and scanned by the carrier.
How Does Your Shipping Process Work?
Can I cancel my order?
I entered the wrong address — can you reship or refund my order?
Please double-check your shipping information before completing your order.
We ship to the exact address provided at checkout and cannot make changes once your package is in transit.
Orders not delivered due to incorrect or incomplete addresses are the customer’s responsibility and are not eligible for refunds or reshipment.
We cannot accept responsibility for packages marked as delivered by the carrier. We do not issue refunds or credits for carrier-confirmed deliveries.
What if my order is lost or never delivered?
Please first check with your local carrier and neighbors.
If it’s confirmed undelivered by the carrier, you must provide an official non-delivery statement from your local carrier.
This does not guarantee a refund or replacement but allows us to investigate and assist under reasonable circumstances.
Customs fees, import duties, or taxes are not included in your shipping charge. These are determined by your country’s laws and are the customer’s responsibility. We do not issue refunds for customs fees or for orders refused at customs.
At Bobo’s House, each design is more than just cute—it's part of a creative journey that celebrates imagination and nostalgia
The characters we create serve as a reminder that fashion can tell a story, spark joy, and celebrate the child within all of us.