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Shipping & Handling

DO YOU SHIP TO MY COUNTRY?
  • YES! WE PROUDLY SHIP WORLDWIDE, AND ALWAYS 100% FREE OF COST! 

HOW LONG WILL IT TAKE FOR MY ORDER TO DELIVER?

  • IT ALL DEPENDS ON YOUR COUNTRY! FOR MORE SPECIFIC INFORMATION, PLEASE FEEL FREE TO EMAIL US AT INFO@BOBOSHOUSE.COM! 
 REGION DELIVERY ESTIMATE
UNITED STATES
    7 - 18 DAYS
    EUROPE
    OCEANIA
    SOUTH-EAST ASIA
      9 - 21 DAYS
      CANADA 14 - 35 DAYS
      ALL OTHER COUNTRIES 14 - 35 DAYS

       

      THE FOLLOWING COUNTRIES HAVE RESTRICTED SHIPPING DUE TO COVID-19:

      BOLIVIA, BRAZIL, BRUNEI, CHILE, COSTA RICA, CYPRUS, EGYPT, ESTONIA, GEORGIA, HONDURAS, ICELAND, INDIA, JAMAICA, JERSEY, KOSOVO, KUWAIT, LESOTHO, MALDIVES, MALTA, MAURITIUS, MONGOLIA, MOROCCO, PERU, PHILIPPINES, QATAR, RÉUNION, SAUDI ARABIA, SERBIA, SOUTH AFRICA, SRI LANKA.

      ORDERS TO THESE COUNTRIES WILL BE SHIPPED WHEN COUNTRY SPECIFIC RESTRICTIONS ARE LIFTED.
      • TRACKING NUMBERS WILL BE SENT BY EMAIL AFTER A SHORT PROCESSING PERIOD. PLEASE NOTE, WE REQUIRE 1-5 DAYS TO PROCESS ORDERS. WE STRIVE TO SHIP ALL ITEMS ON-TIME, HOWEVER, IN RARE CASES, IT CAN TAKE LONGER. 
          HOW DOES YOUR SHIPPING PROCESS WORK? 
          • IN AN EFFORT TO ELIMINATE UNNECESSARY WASTE AND REDUCE OUR CARBON FOOTPRINT AS A COMPANY, WE PARTNER WITH GLOBAL MERCHANTS FROM USA, FRANCE AND CHINA AND SHIP DIRECTLY FROM OUR FACTORIES TO PROVIDE YOU THE BEST PRICES AND THE CUTEST PRODUCTS IN THE MOST EFFICIENT WAY POSSIBLE. 
          • OUR CLOTHING IS MADE TO ORDER, MEANING THAT OUR CLOTHING ARE PRINTED ONLY WHEN YOU HAVE PLACED AN ORDER. THIS HELPS US IN TURN REDUCE OVERPRODUCING MERCHANDISE AND ALSO ALLOW US THE EASE OF PROVIDING MORE DESIGNS EASILY SINCE WE DO NOT HAVE TO COMMIT TO ANY SPECIFIC QUANTITY OF DESIGN PER HOODIE/TSHIRT/SWEATER/CROP TOPS/ETC. IT'S A WIN WIN FOR EVERYONE INCLUDING OUR PLANET! 
          • WE PROVIDE FREE SHIPPING ON EVERY ORDER AND SHIP GLOBALLY FROM SEVERAL KEY PARTNERED COMPANIES, BECAUSE OF THIS YOUR ITEM MAY TAKE 2-3 WEEKS TO ARRIVE, CLEAR THROUGH CUSTOM AND DELIVER TO YOUR DOORSTEP, DEPENDING ON YOUR LOCATION. PLEASE NOTE, THAT DUE TO THE EXTREME POPULARITY OF OUR PRODUCTS AND LIMITED QUANTITY IN STOCK, THESE ARE ONLY ESTIMATES AND DO NOT INCLUDE THE ADDITIONAL 3-5 DAYS OF FULFILLMENT. IF UNEXPECTED ISSUES OR DELAYS ARISE, PLEASE FEEL FREE TO EMAIL US AT INFO@BOBOSHOUSE.COM AND ONE OF OUR TEAM MEMBERS WILL BE HAPPY TO ASSIST YOU.

          FOR MULTI-ITEM ORDERS, WHY DO MY ITEMS ARRIVE SEPARATELY?

          • IF YOU HAVE ORDERED MULTIPLE ITEMS FROM OUR STORE (FOR EXAMPLE, AN AIRPOD CASE AND A PLUSHIE TOY), YOU MAY HAVE NOTICED THAT WE PROVIDE TWO SEPARATE TRACKING IDS FOR THESE ITEMS. THIS IS BECAUSE WE MAY SHIP OUT YOUR ITEM FROM SEPARATE WAREHOUSES ACROSS THE COUNTRY DEPENDING ON AVAILABILITY AND SHIPPING SPEED PER COUNTRY. ADDITIONALLY, WE MAY ALSO SHIP OUT ITEMS SEPARATELY DUE TO PACKET SIZE RESTRICTIONS IN YOUR COUNTRY.
          • FURTHERMORE, IF AN ITEM IS POPULAR AND ON A BIT OF A BACK ORDER, WE MIGHT SHIP YOUR ITEMS AT DIFFERENT TIMES, IN DIFFERENT PACKAGES, TO PREVENT HOLDING UP YOUR ORDER AND TO GET IT TO YOU AS FAST AS POSSIBLE!
          CAN I CANCEL MY ORDER?
          • WE BEGIN PROCESSING ORDERS VERY QUICKLY HERE AT BOBO'S HOUSE, TO YOUR BENEFIT! BUT WE KNOW THAT MISTAKES CAN HAPPEN SO WE DO ALLOW CANCELLATIONS WITHIN THE HOUR AFTER ORDERING. BEYOND THAT, YOU WILL BE SUBJECT TO A 20% RESTOCKING & PROCESSING FEE FOR CANCELLATIONS. FOR MORE INFORMATION ABOUT YOUR SPECIFIC ORDER, PLEASE REACH OUT TO US AT INFO@BOBOSHOUSE.COM!

          I ENTERED THE WRONG ADDRESS ON MY ORDER, CAN I PLEASE GET IT RESHIPPED OR GET A REFUND?

          • WE SHIP OUR ITEMS USING THE EXACT ADDRESS/INFORMATION THAT IS PROVIDED TO US AT THE TIME OF CHECKOUT AND CANNOT MAKE ANY CHANGES DURING THE TRANSIT ONCE ITEMS HAVE BEEN SHIPPED OUT. PLEASE MAKE SURE THAT YOU HAVE THE FULL AND CORRECT INFORMATION AND PROVIDE US WITH AS MUCH DETAIL AS POSSIBLE (PHONE NUMBER, EMAIL ADDRESS, ETC) TO ENSURE TIMELY AND SAFE DELIVERY.
          • AT THIS TIME, ANY ORDER THAT DOES NOT GET SUCCESSFULLY DELIVERED WILL BE THE RESPONSIBILITY OF THE CUSTOMER
          • WE CANNOT ACCEPT RESPONSIBILITY FOR PACKAGES THAT HAVE BEEN REPORTED AS DELIVERED BY THE CARRIER. WE DO NOT ISSUE REFUNDS OR CREDITS FOR PACKAGES THAT THE CARRIER CONFIRMS AS BEING DELIVERED.
          WHAT ABOUT POSSIBLE CUSTOM FEES?
          • SADLY, WE DO NOT HAVE A MAGIC 8 BALL THAT TELLS US ANYTHING ABOUT CUSTOMS FEES, TAXES, DUTIES, ETC, AND WE CAN’T MARK ITEMS AS “GIFTS” EITHER. THESE FEES ARE NOT INCLUDED IN YOUR SHIPPING CHARGE, SO YOU’LL BE RESPONSIBLE FOR ANY FEES CHARGED UPON DELIVERY. WE DON’T ISSUE REFUNDS FOR CUSTOMS FEES, SHIPPING COST, OR THE COST OF YOUR GOODS SHOULD YOU REFUSE TO PAY UPON DELIVERY.
              ADDITIONAL NOTES
              • APO/FPO & PO BOXES ARE UNFORTUNATELY NOT ACCEPTED. PLEASE USE FULL ADDRESSES ONLY!
              • PACKAGE TO SOME COUNTRIES MAY BE PAID FOR CLEARANCE CUSTOMS TAX WHEN YOU PICK IT UP, DEPENDING ON THE COUNTRY/COMMODITY. 

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