Please visit our Shipping & Handling page for more information on the timeline of your package! Because our shoes are all created at the time of order to avoid waste and overproduction of specific designs, we do ask that you give us extra time to also process and prepare your order. 

Once your order has been placed, we are unable to make any changes to it. If you are looking to add/change items, you would need to place a new order for the additional items. Please email us at info@boboshouse.com ASAP so we can help! 

We are unable to change the billing address associated with your order. However, if you received an order confirmation, it is likely that your order has already gone through in our system and is pending fulfillment.

Although our shoes originally catered to women, men can absolutely find their dream sneakers at Bobo's House as well! If you would like to convert it into Men's sizing, please size up 2 sizes from the Women's shoes or check out our Unisex section with sizes going up to 44 EU! 

ALL of our shoes follow EU sizing and labeling (smaller than USA sizing). Please note that as we do sell to customers all over the world, you may see labels that indicate the sizes using multiple conversion systems. The best way to know if your shoes are in the correct size, please always follow the EU sizing. For a comfy-fit, we highly suggest you order a half or a full size up. Please carefully review the sizing chart below to determine your size or message us if you have any questions about sizing before your purchase. 

We understand that our products are not for everyone, so we do offer a full refund policy within 15 days of your order's arrival! We kindly ask that you provide us with clear photos showing the items that you want to return within 3 days of the arrival date to proceed . At this time, we do NOT have the ability to create return labels and the exchanges will be at the customer's expense. 

We are located in the US but ship from our warehouses in China and Taiwan!

You are solely responsible for the payment of any customs duties and/or VAT charges for your item(s) to clear customs and enter your country for delivery. It is not possible for Bobo's House to make payment for such custom duties and/or VAT charges beforehand, as these payments must be made by the importer (i.e., you) to the relevant customs authorities if requested. The shipping costs not do include any customs duties and/or VAT that may be incurred by you.

From our experience, only Scandinavian and Northern EU countries will require payment of VAT and/or administrative charges for delivery of your item. Most items going to USA, Canada, Germany, France and Asia will not impose additional VAT charges on your item and in most cases are delivered as per normal.

We sincerely hope that you can understand, that as small family-owned business that we cannot possibly afford to guarantee any delayed deliveries and again we sincerely apologize for the inconvenience. However, all orders that have been damaged and/or orders that contains the wrong items are 100% eligible for a full refund or replacement and returns are still welcome for USA customers only.